I got rear ended on the highway and my car was completely totaled. It was a tough day to experience since it was my first major accident and I loved my car, but Valencia made the whole experience very care-free for me and my family. She recommended great tips on the whole process, directed me to a good rehab facility, took care of my car, helped me get into a rental, and everything else from there. By the end of the process, I walked away knowing that I was fairly taken care of and was able to buy a brand new car. Thank you Shaun and Valencia for the awesome service you guys provided!